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Privacy Policy

Data Controller: Mr James Scaddan
Homefield Fence Panels
trading as Homefield Fence Panels
registered at Southend Arterial Road
Little Warley
Brentwood
Essex
CM13 3ES
(“we,” “our,” or “us”)

We are committed to protecting your privacy and always ensuring the security of your personal information. Our Privacy Policy explains how we collect, use, and safeguard your data.

Type Of Information We Collect
We typically collect the following types of information:

  • Personal Information: This includes your name, address, contact details, email address, and any other information you voluntarily provide when contacting us, requesting services, placing orders, or filling out forms/contact information on our website
  • Usage Information: We may also collect non-personal information about your use of our website and services, including IP addresses, browser type, and device information

How we receive information about you
We receive your Personal Information from various sources, this personal information we process is provided to us directly by you for one of the following reasons:

  • When you voluntarily provide us your personal details in order to register on our Site
  • When you use or access our Site in connection with your use of our services
  • From third party providers, services and public registers (for example, traffic analytics vendors)
  • From call tracking providers (recorded calls) via Media Hawk or Call Tracking Metrics (CTM)

Why We Collect Personal Information
We use the information that you have given us in order to provide our services to you, the ‘data subject’, as follows:

We collect and process personal data such as your name, email address, telephone number, property address, and any other details relevant to your enquiry. This information is used to:

  • Respond to enquiries submitted through our website
  • Provide quotations and carry out site assessments
  • Deliver and manage fencing installation and repair services
  • Communicate with you regarding your project or our services
  • Maintain records for customer service, invoicing, and warranty purposes

We process this information under the lawful bases of contractual necessity (Article 6(1)(b) UK GDPR) and/or legitimate interests (Article 6(1)(f) UK GDPR), where processing is necessary to provide our services or respond to your requests.

All data is handled in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We ensure that your personal data is:

  • Collected for specified, explicit, and legitimate purposes
  • Processed lawfully, fairly, and transparently
  • Accurate and kept up to date
  • Kept secure through appropriate technical and organisational measures
  • Not shared with third parties unless required by law or with your explicit consent

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, unless a longer retention period is required or permitted by law.

If you have any questions about how we use your data, or if you wish to exercise your data protection rights, please contact us using the details provided in the Contact section of this policy.

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

  • We have a contractual obligation
  • We have a legal obligation
  • We have a vital interest
  • We need it to perform a public task
  • We have a legitimate interest
  • Consent

How We Process Your Information
We process the information collected for the following purposes:

  • Providing Services: To provide services and communicate with you about your requests
  • Improving Our Services: To analyse usage data and improve the range and quality of our services and our website
  • Marketing: We may send you promotional materials, offers and updates about our services

Data Security
We take reasonable and responsible measures to protect your personal information from unauthorized access, disclosure, or alteration. However, please be aware that any method of transmission over the internet or electronic storage is not entirely secure.

Data Retention
Under applicable regulations, we will keep records containing client personal data, account opening documents, communications, and anything else as required by applicable laws and regulations.

We will retain your personal information for a period of 30 days or for the appropriate amount of time required to provide our services depending on the progression of the enquiry and if it leads to purchase/installation and as necessary to comply with our legal obligations, resolve disputes, and enforce our policies. We will then dispose your information by ensuring it is safely removed and erased from any electronical devices and all paper forms are securely disposed of through a secure confidential disposal scheme.

How we store your personal information

  • Your information is securely stored through appropriate technical and organisational measures.

Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information with our trusted service providers who assist us in delivering our services, however they have an obligation to always maintain the confidentiality of your information.

We may share this information with:

  • Service Providers and Contractors: We may share your data with trusted third-party service providers, contractors, or subcontractors who are involved in delivering our fencing services (e.g., installers, material suppliers). These third parties are required to process your information solely to perform the tasks we have engaged them for and are obligated to keep your data secure and confidential.
  • Legal Obligations: We may disclose your personal information when required by law, regulation, or legal process. This includes, but is not limited to, situations where we are compelled to do so by a government authority, court order, or to comply with legal obligations under applicable data protection or contract law. This may also include responding to claims of a legal nature, such as disputes or requests for information from law enforcement or regulatory bodies.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the new owner or successor organization. We will notify you in advance if this occurs, and your data will continue to be protected under the terms of our privacy policy.
  • Protection of Rights: We may share your information to protect our legal rights, enforce our terms of service, defend against legal claims, or investigate any fraudulent or unlawful activities related to your project or interactions with us.

We will always seek to ensure that any third-party recipients of your data handle it in compliance with data protection laws, maintaining the confidentiality and security of your information.

Your Choices
You can opt out of receiving marketing communications from us at any time by following the unsubscribe instructions provided in our emails.

Your Data Protection Rights
Under data protection law, you have rights including:

  • Your right of access – You have the right to ask us for copies of your personal information
  • Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete
  • Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances
  • Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances
  • Your right to object to processing – You have the right to object to the processing of your personal information in certain circumstances
  • Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

If you wish to make a request, please contact us at:

Southend Arterial Road
Little Warley,
Brentwood,
Essex,
CM13 3ES

Changes to this Policy
We may update this Privacy Policy from time to time. Please check this page periodically for any changes. Your continued use of our services after any modifications indicates your acceptance of the updated policy.

Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:
Homefield Fence Panels
Office: 01277 810968

Complaints
If you have any concerns about our use of your personal information, you can make a complaint to us at:
Homefield Fence Panels
Office: 01277 810968

If you are unhappy with how we have used your data or responded to your query, you can also complain to the Information Commissioner’s Office (ICO) at:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk

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